Shipping policy

Shipping Policy

At VANTINA, we are committed to delivering your order promptly and professionally. Please review the following information regarding our shipping practices:

Processing & Handling

• All orders are processed within 1 business day (Monday–Friday), excluding weekends and state holidays.

• Standard shipping within the U.S. is via USPS Priority Mail and includes tracking.

• Delivery times for U.S. orders are estimated at 3–7 business days, including handling time.

• We combine shipping for orders with multiple items whenever possible.

Pre-Order Items

• Pre-orders require 4–8 weeks for processing before shipping.

• By placing a pre-order, the customer acknowledges and agrees to this extended timeline.

• Chargebacks initiated before the 8-week processing window has concluded are considered premature and will be challenged and overturned.

International Shipping

• We offer worldwide shipping. Rates vary based on destination and will be displayed at checkout.

• Delivery time for international orders is estimated at 1–3 weeks, depending on the destination and customs processing.

• Customs & import duties are the responsibility of the customer and are not included in the product or shipping cost.

• We recommend contacting your local customs office for details on fees or regulations that may apply.

Shipping Address & Delivery

• We only ship to the address provided at checkout.

• Customers are responsible for ensuring that shipping details are accurate at the time of purchase.

• We do not ship to PO Boxes — a physical street address is required.

• Once an order has been submitted, we cannot guarantee changes can be made. Please contact us immediately to request modifications. No changes can be made once the item is in transit.

Delays & Liability

• While we strive to meet estimated delivery times, delays may occur due to weather, customs, or carrier issues. We appreciate your patience and understanding in such cases.

• Once a package has been marked as delivered by the shipping carrier, VANTINA is not liable for lost, stolen, or misplaced items.

• If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date so we can work with the carrier to resolve the issue.

If you have any questions about shipping, pre-orders, or delivery, please reach out to our customer service team at michael.robinson@vantinaclothing.com